60 Nights Comfort Experience
Sleep on it for 60 Nights
Thanks to our detailed descriptions on mattress pages and our free personalized one-to-one consultation, we have practically eliminated return requests. However, we understand the uncertainties that can arise when choosing a mattress, which is why on February 16, 2025, we introduced the 60 Nights Experience.
How do you buy a mattress? After a careful evaluation of features, superior rigidity and comfort levels, price, and consultation with our experts, you purchase the mattress. After the production and delivery period (indicated on the mattress page), it arrives at your home. You see it live for the first time and decide whether to keep it or return it according to standard consumer code regulations. With 60 Nights Experience, however, you're not just buying a mattress; you're entering a program designed to help you achieve your true goal: choosing the right mattress to improve your well-being.
How does your comfort trial work?
By purchasing a mattress marked with the 60 NIGHTS program logo, you automatically enter the program and are entitled to the trial. Here's how it works:
- Adaptation Period - The minimum trial period must be 30 days. The need for your body to adapt and for the mattress to settle, which takes a few weeks, is normal. We therefore ask you to sleep on your new mattress for at least 30 nights before considering a replacement and arranging for one. This period allows your body to adjust to the new mattress and gives the mattress's padding time to settle and adapt to your sleeping position and body shape, helping you better assess your real needs for any potential next mattress.
- Mattress Replacement: If after 30 nights, and no more than 60, your mattress is still not right for you, contact us to arrange a mattress replacement before the trial period ends.
- Delivery and Collection of Replacement Mattress: Our customer service team will arrange a convenient time for the delivery of your replacement mattress and will simultaneously collect the original mattress you purchased.
The criteria to qualify for the program are listed below.
How does the mattress exchange work?
If you wish to replace your current mattress, purchased with the 60 nights program, please contact us and inform our customer service that you wish to make an exchange before the end of the trial period.
By following these steps, we can ensure a smooth replacement process and have you sleeping on your perfect mattress in no time.
Choosing a replacement mattress
You can choose any mattress of the same size from the website. If it is not part of the 60 Nights program, you can still return it, but by following our standard terms of use and the consumer code.
Details on mattress replacement costs
If you choose a more expensive mattress: you will need to pay the cost difference between the original and replacement mattress. The difference in price must be paid by credit or debit card, bank transfer, but not cash.
Please note: we cannot add the additional amount to existing payment plans (e.g. Oney).
If you choose a cheaper mattress: We cannot refund the cost difference between the original and replacement mattress. However, if the replacement mattress costs less, we will issue a voucher to be used on our website within 5 years.
You are free to browse our selection of the best mattresses and/or contact us for a dedicated consultation.
Shipping costs
The collection cost is at our expense; shipping costs are borne by the customer and are listed on the product page.
When will the replacement mattress be delivered?
When you contact our customer service to arrange your mattress replacement, you will be asked to provide your preferred delivery date. At the time of delivery of the replacement mattress, the delivery staff will collect the original mattress.
If you have any questions about our delivery process, please read our dedicated delivery page.
Preparing the original mattress for collection
The cardboard and plastic packaging should be kept. We suggest opening them by removing the packing tape from one of the two ends, without tearing the cardboard. Similarly, you should open the plastic on one of the upper sides, without tearing it on multiple sides, precisely to preserve it for eventual collection. When you are ready for return, re-seal it in the plastic with tape, then re-seal it in the cardboard with plenty of tape. If you cannot perform these operations yourself, contact us and we will see how to help you.
60-night free trial terms and conditions
Only the original purchaser can benefit from the 60-night trial; proof of purchase will also be required. Only one replacement can be made for each mattress ordered. The second will be returned according to standard consumer credit regulations.
The program applies only to mattresses that remain in Italy. In case of replacement, an alternative mattress model of the same size must be chosen. If the replacement mattress you have chosen is more expensive than the original mattress purchased, we will ask you to settle the price difference by card or bank transfer. If the replacement mattress you have chosen is cheaper than the one originally purchased, we cannot refund the difference but will issue a voucher valid for 5 years.
LIMITATIONS. You will not be entitled to the 60-night free trial if:
A waterproof protective mattress protector has not been used.
Improper use or damage to the mattress (including accidental damage) has been ascertained, repaired or modified in any way, or if cleanliness has been neglected with signs of wear, stains, hair or other organic residues.
It has been used on unsuitable bed bases (iron mesh or slatted bases of poor quality or worn, no longer linear).
The purchase was made before 17/02/2025.
It is your responsibility to contact us to request your Comfort trial within 60 days.
We will collect your old mattress and deliver your new one as soon as possible, but this will depend on the stock availability of your chosen replacement mattress. If your replacement mattress is in stock, our customer service team will work with you to choose a delivery date that best suits you. If your replacement mattress is not in stock, our delivery team will have to wait for it to become available before they can deliver it to you. Once we know when the goods will arrive, our customer service team will contact you to arrange a delivery date.
What happens to returned mattresses
The mattresses will neither be resold on our website nor discarded to minimize environmental impact; instead, they will be offered and resold to our hotel clients through direct agreements.
All mattresses purchased on this site are new, with a production date, and not from trials.