Problems with express courier? Damage and poor service, how to protect yourself
- Introduction;
- The simple 4 rules for Successful Delivery;
- How to protect yourself against the express courier, The Perfect Delivery.
Problems with the express courier? How to avoid damage, delays and storage
They are now among us and we cannot do without them. Many consider them a "necessary evil", others would kill them when they are young, but let's be honest, a billion deliveries will be made a year and most of them are successful, some shipments become an ordeal, others do not arrive but are still a tiny part. These inconveniences should not happen, of course, and often those who ship are not compensated due to some bureaucratic quibble. Here's how to do our part.
REMEMBER TO SIGN WITH RESERVATION!
The rules for the best delivery from the courier
1. Enter complete delivery data, street, square, avenue, etc., that they are perfect, reread them before confirming, when you have received the confirmation email check again and if necessary communicate the correct data to us.
The most common error is the wrong phone number. It is perhaps the most important element, because even if the phone call is not included in the service, the driver often calls if he doesn't find you at home or the address is not complete, remember that it is also convenient for him to deliver the package, so if you are in an area with poor mobile reception, also include your landline number.
2. Always answer the phone! Many do not answer numbers they don't know, others do not answer private numbers, but the courier may hide their number when calling, so at least when you are waiting for a delivery always answer.
3. Broken intercom or no name. In these two cases, the courier might resolve with "incomplete data" and place the delivery in storage with delays and rescheduling that are difficult to manage in some cases. I suggest you apply a sign on the intercom "for the courier, ring at... call number..." in this case he will have no excuses, he must find you.
4. Sign with reservation. It is well known that the courier does everything to prevent you from making a reservation, so if you find damage once the package is opened, he will certainly not pay. With Covid, signing on the handheld device has been abolished, making it even more complicated, but it is your right to sign, how? If the package is intact, you can ask to sign by writing that the packaging is intact but given the nature of the goods, a reservation is required. If the package is in poor condition, even slightly (and all are to some extent), he cannot back down.
If the package arrives open or in poor condition, we invite you to still accept it (unless the damage to the contents is evident), taking photos with the courier present, before opening it. Often only the packaging is damaged and the inside is perfect. For example, apart from the cardboard, we apply a double plastic layer to protect the internal contents. In any case, you can report any problems later (by signing with a reservation, you are protected, you can request a replacement if the conditions are met).
We reiterate that ONLY BY SIGNING WITH A RESERVATION CAN YOU MAKE A CLAIM, otherwise the insurance will lapse.
Shipment without damage or delays occurs in 98.5% of cases
Reminding you that most deliveries occur without problems, we invite you to follow these rules calmly for the best delivery experience of your online order.
What to do in case of delivery delays or damage to the shipment
Contact us, and if you already know or see the courier in your area making deliveries, try talking to them, they are often helpful. After all, they are good guys and honest workers.